The certification process was straight forward and very positive. The auditors from CERTIFii sought to understand our operation and business needs and made the audit process extremely effective and relevant to our organisation. What was really important was their ability to help us manage our risk in the business which was extremely valuable to us, they are not just a certifier but a good tool for business growth and sustainability.
An absolute pleasure to deal with and the audit process was straight-forward and clear, professional and friendly. The interactive nature of the audit was a welcome experience and we actually look forward to the next one. Positive is by no means an understatement. This has been, by far, the best “audit” we have ever experienced. Thank you personally and on behalf of the Directors and Certis.
Our certification experience with CERTIFii was the most valuable certification audit experience we’ve ever had. Our auditor was polite, friendly, professional and extremely knowledgeable. Our audit became a learning process where opportunities for improvement and non-conformances where identified and clearly explained to our team in a way that encouraged their involvement in rectifying them. Personnel were taken on the journey that explained why the items identified where issues that should be rectified rather than just being given a list of non-conformances. I would recommend CERTIFii to anyone considering having their quality management systems formally certified.
The engagement during the process together with the methodical, constructive and consistently positive approach were welcomed. Previously, the lead up to and preparation for these audits has been somewhat anxious, as a result of the CERTIFii approach, we look back on this recent one and realise the value that was added to our business, both by the audit process, and the constructive fine tuning that we identified to improve the fit of the compliance processes to our specific industry and workplace needs.