Our Vision and Mission
WE WORK HARD TO EXCEED YOUR EXPECTATIONS
What Drives Us
At Certifi International, we recognise that in a competitive industry, clients have many options when choosing a certification body / registrar.
That’s why we are committed to standing out by consistently delivering exceptional service and measurable value.
We regularly review our performance and adapt our approach to stay ahead, and ensure we remain responsive and effective.
At Certifii, we are dedicated to delivering our services in a manner that inspires confidence, promotes sustainability, and ensures complete client satisfaction.
Impartial
Our services will always remain confidential and impartial.
Supportive
Our team will always be helpful, objective, competent and consistent in their strive to meet the needs and expectations of our clients.
Transparency
Our services will always be delivered with transparency and sincerity.
Technology
We will always endeavour to adopt the latest technological options to deliver our service.
Compliant
We have recognised our interested parties to ensure we meet legal and compliance obligations.
Health and safety
The health, safety and wellbeing of our employees, auditors, visitors, clients, and the public remain paramount to our success.
Efficient
Our auditing services will add value, our head office will expedite all enquiries and process certificates without delay, giving clients the service, they expect and deserve.
Communication
Management will ensure that our vision is communicated to all relevant personnel and organisations who work with us in order to ensure our ethos is clear and followed.
Client Charter
At Certifii International, we are dedicated to delivering certification services that are efficient, professional, and approachable. To maintain the highest standards of service, we are fully committed to upholding our client charter.
Our commitments include:
- Responding to all client inquiries within 1 business day.
- Ensuring all individuals involved in the audit process are treated with respect, dignity and fairness in alignment with our code of conduct, human rights and impartiality policies.
- Conducting audits that go beyond basic clause-checking, and adopting a risk-based approach that evaluates operational business processes where they truly happen at the coal face.
- Maintaining open communication with clients after audit, including regular updates on relevant standards and best practices.
- Listening actively to client feedback and using it as a foundation for continuous service improvement.
At Certifii, our goal is not just to certify but to support your ongoing success.
